Built for every commercial building type.
The same platform. The same case lifecycle. The faults, dispatch profiles, and compliance requirements adapted to the specific systems and risks of each vertical.
High-rise and campus portfolios
Chiller plant, VAV zones, lighting controls, and elevator banks running 18 hours a day at high occupancy. The fault signature is thermal cascade: one AHU deviation lifts CO⊂2; in dependent zones before any panel alarm fires.
Custra surfaces HVAC deviation as one named incident, routes the work guide to the facilities team before the first tenant call, and closes the case with a verified return to baseline. Elevator anomaly detection runs continuously in the background; the first outage is caught from the motor-current signature, not from a passenger complaint.
Warehouses and distribution centers
Dock equipment, HVLS fans, dust collection, compressed-air systems, and refrigerated storage running 24/7. Downtime is measured in conveyors stopped, not in comfort complaints. The fault that matters most is the one that halts throughput.
Custra tracks compressed-air pressure trends, refrigerated-zone deviations, and dust-collector differential pressure as leading indicators. When a trend crosses the model threshold, the dispatch goes to the right trade before the alarm fires. The CFO plug-in accumulates avoided downtime in dollars — the number that closes the ROI conversation.
Hospitals and ambulatory facilities
Life-safety is a compliance requirement, not a preference. Refrigerant events, fire-suppression tests, emergency-generator readiness, and negative-pressure room integrity all produce regulated audit trails that inspectors expect on demand.
Custra routes every regulated-system fault through the full compliance path: sensor reading → advisory → authorization → dispatch → verified close → audit log. The compliance plug-in generates the formatted inspection-ready record. The escalation chain ensures a critical fault reaches the right approver in minutes, not hours.
Raised-floor and hyperscale facilities
Cooling plant, PDU power chains, UPS battery health, and airflow management — all running at redundancy margins that look healthy until they suddenly aren’t. The fault pattern that matters is cooling cascade: one CRAC unit fails, the redundant units carry the load, and the thermal runway begins before anyone realizes the margin is gone.
Custra monitors supply and return temperatures, PDU load distribution, and UPS battery state of health as a correlated set. A developing cooling cascade surfaces as a named advisory while redundancy is still available. The case closes on verified thermal return to set-point — not on the CRAC-unit alarm clearing.
Stores, hotels, and food-service chains
Commercial refrigeration, hood exhaust, HVAC, and lighting — running in leased space with high throughput of perishable stock and a tenant expectation of uninterrupted service. A refrigeration deviation caught at 2°F above baseline is a stocking decision; the same deviation caught at 10°F is a write-off.
Custra monitors case temperature, compressor current, and defrost cycle signature continuously. A deviation opens a case and dispatches a refrigeration tech before product reaches hold temperature. The energy M&V plug-in tracks verified savings against baseline — useful for the sustainability report and for negotiating with the landlord.
Apartment and mixed-use residential
Domestic hot water, fire suppression, elevator, HVAC, and a resident population that files complaints directly if service slips. The fault surface is wide and the authorizations are fast: most routine repairs sit below the auto-approve threshold; regulatory faults (fire, Legionella) must clear faster.
Custra’s escalation tiers are set per property: auto-approve routine repairs, escalate-critical for fire and water. The tenant management plug-in runs the SLA clock from case open, delivers a status update to the tenant portal, and flags SLA risk before breach. The compliance log handles Legionella monitoring records and fire-suppression test reporting.
Cross-vertical on the same platform
If your portfolio spans office and industrial, or healthcare and multifamily, Custra handles them in the same deployment. Each property gets its own namespace, its own authorization thresholds, and its own compliance profile. The portfolio layer sees across all of them. The federated layer learns from all of them.
One platform. One subscription. Every building type Custra supports from day one.
Founding design partners
We are actively seeking founding design-partner deployments in every vertical listed above — portfolio owners, REITs, property managers, and facility-management teams with real building data and an appetite to prove detection together.